Frequently Asked Questions
Quick answers about ordering, delivery, returns and our products. Can't find what you're looking for? Our Cork team is happy to help.
Orders & Payment
How do I place an order?
Browse our shop, add the items you want to your basket and click Checkout. Enter your delivery details and pay securely with PayPal. You will receive an email confirmation as soon as your order is placed.
What payment methods do you accept?
We accept payment through PayPal, which is fast and secure. Depending on your location, PayPal's checkout may also let you pay by debit or credit card without a PayPal account.
Is it safe to pay on your website?
Yes. Our website uses SSL encryption and all payments are handled by PayPal. We never see or store your card or bank details.
Do I need an account to order?
No – you can check out as a guest. Creating an account makes future orders quicker and lets you see your order history.
Can I change or cancel my order?
Yes, if it has not been dispatched yet. Contact us as soon as possible on 021 421 5039 or admin@tackleshop.ie with your order number and we will do our best to help.
Delivery
How quickly will my order arrive?
Every effort is made to get your order to you as quickly as possible. Delivery options and estimated times for your address are shown at checkout.
How much does delivery cost?
Delivery costs depend on the size and weight of your order and where it is going. The exact cost is always shown at checkout before you pay.
Can I track my order?
Yes. Once your order has been dispatched you will receive an email update. Where the courier provides tracking, the details will be included.
Can I collect my order from the shop?
Please contact us before ordering and we will be happy to arrange collection from our shop on Tramore Road, Cork.
My order arrived damaged – what should I do?
Sorry about that! Please contact us within 48 hours with your order number and a few photos, and we will arrange a replacement or refund.
Returns & Refunds
What is your returns policy?
You can cancel your order within 14 days of receiving it, without giving a reason. Items should be unused and in their original packaging. See our Refund & Returns Policy for full details.
How long do refunds take?
We refund you within 14 days of receiving your return, back to your original payment method.
Are there items I cannot return?
For hygiene and freshness reasons, bait, groundbait, opened sealed items and line cut to length cannot be returned unless they are faulty.
What if my item is faulty?
Contact us with your order number and a description or photos of the fault. We will arrange a repair, replacement or refund, and many products also have a manufacturer's warranty we can help you with.
Products & Advice
I can't find the product I need – can you help?
Yes! If you need a product that is not listed on our website, contact us and we will do our best to source it for you.
Can you help me choose the right tackle?
Absolutely. Whether you are into fly fishing, sea angling, spinning, coarse or pike fishing, tell us what and where you fish and we will recommend the right rod, reel, line or lures.
Are your products genuine?
Yes. We stock trusted brands such as Shimano, Daiwa, Savage Gear, Airflo and many more, sourced through official suppliers.
Is an item in stock?
Stock levels are shown on each product page. If you want to double-check before ordering or visiting, just give us a call.
Do you sell gift vouchers?
Yes – a Tackle Shop gift voucher is the perfect present for any angler. You can buy them in our Gift Vouchers section.
Do you offer guided fishing?
Yes, we can arrange guided fishing. Please get in touch for availability and details.
Visiting Our Shop
Where is the shop?
You will find us at Unit 5, Jim Power Industrial Estate, Tramore Road, Cork T12 FV58. Get directions on Google Maps.
What are your opening hours?
Monday – Saturday: 9am – 6pm
Sunday: 9am – 5pm
How can I contact you?
Call us on 021 421 5039, email admin@tackleshop.ie, or use the form on our Contact Us page.
Still have a question?
Get in touch and we will reply as soon as possible.
