Refund & Returns Policy

01Changed your mind?

When you buy from us online, you have the legal right to cancel your order within 14 days of the day you (or someone you nominate) receive the goods, without giving a reason. If your order arrives in several deliveries, the 14 days start from the day you receive the last item.

02How to return an item

1. Tell us – email admin@tackleshop.ie or call 021 421 5039 within 14 days, with your name, order number and the items you are returning.
2. Pack it – return the goods in their original packaging where possible, unused and with all tags, parts and instructions.
3. Send it – post the item back to us within 14 days of telling us, or drop it in to the shop.

03Condition of returned items

You may handle the product as you would in a shop to check it, but items should not be used. For example, rods should not be fished with, reels should not be loaded with line, and clothing and waders should not be worn outdoors. If an item shows signs of use beyond this, we may reduce your refund to reflect the loss in value.

04Items that cannot be returned

For hygiene, safety or freshness reasons, the right to cancel does not apply to:

• Bait, groundbait and other goods that can spoil or deteriorate quickly
• Sealed items that have been opened, where they cannot be returned for hygiene reasons
• Line or leader cut to length, or items made or personalised to your specification
• Gift vouchers once they have been used

This does not affect your rights if any of these items are faulty.

05Refunds

• Once we receive your return, we will refund you within 14 days, back to your original payment method (PayPal).
• We refund the price of the goods and the standard delivery charge you paid. If you chose a more expensive delivery option, we only refund the cost of standard delivery.
• Unless the item is faulty or we sent the wrong item, the cost of returning goods is paid by you.
• We may hold back the refund until we have received the goods back, or until you show proof you have sent them.

06Faulty, damaged or wrong items

If something arrives damaged, faulty or is not what you ordered, please contact us as soon as possible – ideally within 48 hours of delivery – with your order number and photos. We will arrange a repair, replacement or refund and cover reasonable return postage costs.

Under the Consumer Rights Act 2022, you also have rights for faults that appear later. Many brands offer manufacturer warranties too – we are happy to help you make a warranty claim.

07Exchanges

Need a different size or model? The quickest way is to return the original item for a refund and place a new order. If you would like us to hold an item for you, just ask when you contact us.

08Cancelling before dispatch

If you change your mind before your order has been dispatched, contact us straight away and we will cancel it and refund you in full.

09Gift vouchers & guided fishing

• Unused gift vouchers bought online can be cancelled within 14 days of purchase for a full refund.
• Guided fishing trips cancelled by us due to weather or water conditions will be rebooked or fully refunded. If you need to cancel or move your trip, please contact us as early as possible.

10Contact us

If you have any questions about returns or refunds, we are happy to help.